W Antal zajmujemy się rekrutacją od ponad 20 lat. Dzięki działaniu w 10 wyspecjalizowanych dywizjach, świetnie orientujemy się w aktualnych trendach branżowych. Precyzyjnie określamy specyfikę stanowiska, klasyfikując kluczowe umiejętności i niezbędne kwalifikacje. Naszą misją jest nie tylko znalezienie kandydata, którego kompetencje wpisują się w wymagania danego ogłoszenia, ale przede wszystkim stanowiska, spełniającego oczekiwania kandydata. Numer rejestru agencji zatrudnienia: 496.
Your responsibilities:
- Ensuring satisfaction and professional support for the customer.
- Telephone, email, and chat support for customers from Italy, the Czech Republic, Slovakia, Spain, France, Germany, and Poland. If necessary, support for other European countries as well.
- Administrative tasks, such as managing the customer database, processing invoices, and modifying orders.
- Managing customer inquiries and complaints.
- Communication with other departments of the organization, such as partner support, logistics, finance, IT.
- Building lasting relationships based on trust through open and interactive communication.
We expect:
- Fluent knowledge of Italian/Czech/Slovak/Spanish/French or German.
- Very good knowledge of English (min. B2+).
- Experience in customer support (ideally more than one year of experience in retail, direct customer contact).
- Customer and solution-oriented approach.
- Positive attitude and readiness to act.
- Strong communication skills - the ability to communicate clearly and use positive language.
- Effective and attentive listening skills to understand and respond to the needs of others.
- High level of accuracy and attention to detail.
We offer:
- Private healthcare.
- Co-funding a sports card.
- Hybrid work model.
- No dress code.
- Integration meetings.
- Discounts on company products.
