Ten sposób aplikowania umożliwia wysłanie tylko pliku CV. Rekomendujemy rejestrację Profilu Kandydata. Dzięki temu nasi konsultanci będą mogli szybciej oraz efektywniej znaleźć Twoją aplikację w przyszłości oraz zaproponować nowe, dopasowane indywidualnie oferty pracy.


Zarejestruj swój Profil Kandydata. To zajmie tylko chwilę. Dzięki temu nasi konsultanci będą mogli szybciej oraz efektywniej znaleźć Twoją aplikację w przyszłości oraz zaproponować nowe, dopasowane indywidualnie oferty pracy.


Antal Banking & Insurance

Client Operations Leader

Localization: Warszawa
Type of work: Employment contract
Sector: Internet Retail, E-Commerce, E-Gaming
Valid to: 2017 marca 13
Consultant: Sylwia Moskwa
Ref. No.: 200731

Antal is a leader in executive recruitment and HR consulting services. The brand is present in 35 countries and has been operating in Poland since 1996. Antal International offices in Warsaw, Wrocław, Cracow, Poznań and Gdańsk conduct projects across Poland and abroad for biggest global corporations and local businesses operating in all sectors of the economy. The Antal Banking & Insurance team is responsible for carrying out recruitment projects in the banking and insurance sector. The team of consultants, with backgrounds in various segments of the sector, make use of their know-how of the business gained through working for leading financial institutions. Our clients include start-ups, companies with a strong position in the market and the world’s biggest financial institutions.

Our Client is an international, global information, data and measurement company. We are currently looking for talented people who set themselves ambitious goals for their own professional development and are not afraid to challenge the position of:

Job description

►     Lead Strategic Planning by partnering with stakeholders;

►      Define directions, requirements & constraints for Operation Plan;

►      Track Cost & EBITDA, initializing “recovery” actions (even unpopular) to meet goals;

►      Accountable for initiating, sizing, prioritizing & founding of new services/products requests;

►      Prioritize Project Portfolio to maximize value delivered within available resources;

►      Track Client Satisfaction and initiate necessary actions to improve Client’s experience & perception;

►      Work with client services & clients to help on-board new clients/services;

►      Identify opportunities to simplify & rationalize Company’s deliverables to maximize value for Clients;

►      Lead Crisis Management;

►      Directly Manage Output organization;

►      Own End 2 End execution responsibility;

►      Track & Report Client Operations performance via KPIs / Scorecards / Metrics;

►      Work with COEs to ensure continuous improvement, leveraging e.g. BPI;

►      Lead demand management process;

►      Build & Maintain Client Operations Community to stimulate high performance work environment.


►      Min 10 years of a combination of relationship management, project management, operations, client-facing, and CPG industry experience;

►      Broad business acumen and problem solving skills;

►      Proven ability to build strong business relationships at all levels throughout the organization;

►      Excellent crisis management and results-oriented resolution skills, especially client-facing;

►      Proven experience of establishing and implementing strategic objectives within an organization;

►      Proven leadership and communication skills in multi-cultural environment with ability to develop and motivate staff;

►      Direct and Indirect people management skills;

►      Demonstrated effectiveness in a cross functional matrix organization;

►      Proven ability to expand business in a consultative relationship building environment.

The offer

►      Trainings and professional development;

►      Interesting and challenging career;

►      Attractive benefit package (extended medical care, group life insurance, MultiSport Card/ Cafeteria program, language courses and others).


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Informatyk SAP Warszawa

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