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Ulubione oferty

Aplikuj

Business contact specialist with Spanish / Italian / German / French

nr ref: /22/01/2021/IW
Konsultant prowadzący: Izabela Wądołowska
Kraków (małopolskie)
Praca stała 28 maja 2021

W Antal zajmujemy się rekrutacją do ponad 20 lat. Dzięki działaniu w 10 wyspecjalizowanych dywizjach, świetnie orientujemy się w aktualnych trendach branżowych. Precyzyjnie określamy specyfikę stanowiska, klasyfikując kluczowe umiejętności i niezbędne kwalifikacje. Naszą misją jest nie tylko znalezienie kandydata, którego kompetencje wpisują się w wymagania danego ogłoszenia, ale przede wszystkim stanowiska, spełniającego oczekiwania kandydata.

You will be responsible for:

  • contact with the customer, by phone and e-mail (incoming calls)
  • first line of business customer support (about 6-8 phone calls a day); 30% by phone, the rest by e-mail and administrative services
  • various inquiries regarding the e-banking platform (e.g. the customer does not know how to make a transfer or has a general problem with the transfer - he calls you or writes an e-mail; if you do not know how to solve such a problem, you forward to another team that can check problem and come back to them with the answer)
  • if you see that a client has problems, you offer him training and teach him how to use the application

Requirements:

  • Some experience in customer service
  • Experience in banking area will be a plus
  • Ability to work independently to deliver against objectives to the required quality standards
  • Knowledge of English– minimum B2 level
  • Knowledge of Italian / Spanish / German / French - at C1 level minmum

Our client offers:

  • Interesting path of career in an international organization;
  • Employees’ benefits: private medical care, Multisport Card, life insurance;
  • Free card to the parking very close to the building and bicycle racks;
  • No dress code and no mobile devices restrictions;
  • Free of charge fitness classes in the mornings and afternoons;
  • Relax and games room during breaks;
  • Free fruits and unlimited coffee and tea;
  • Working hours: 8-16, 9-17, 10-18