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Client Service Specialist with German

nr ref: /55/03/2020/RB
Konsultant prowadzący: Renata Baran
Kraków (małopolskie)
Praca stała 21 maja 2020

W Antal zajmujemy się rekrutacją do ponad 20 lat. Dzięki działaniu w 10 wyspecjalizowanych dywizjach, świetnie orientujemy się w aktualnych trendach branżowych. Precyzyjnie określamy specyfikę stanowiska, klasyfikując kluczowe umiejętności i niezbędne kwalifikacje. Naszą misją jest nie tylko znalezienie kandydata, którego kompetencje wpisują się w wymagania danego ogłoszenia, ale przede wszystkim stanowiska, spełniającego oczekiwania kandydata.

Client Service Specialist with German

Key Accountabilities:

  • Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
  • Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
  • Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank.
  • Regularly contributes to professional and supportive work environment by building a professional, trusted relationships with other Team members and colleagues in all areas.
  • Acquire and update knowledge on procedures related to relevant processes.
  • Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
  • Meet targets on productivity and accuracy as per the targets and metrics defined for the process.

Requirements:

  • English and German Language Proficiency – C1
  • Excellent communication skills
  • Previous technical helpdesk experience preferred but not required
  • Cultural awareness and appropriate sensitivity in workings across multiple countries
  • Good working knowledge of MS Office tools and Outlook
  • Previous experience in customer service industries would be an asset

 

 

We offer:

  • Comfortable working environment: Newly-built modern office with its own canteen, relax rooms.
  • Stable job in professional team.
  • Private health care, private life insurance, multisport.
  • Additional funds for trainings and certifications.
  • Fresh fruit.

 

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