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Client Service Specialist with Hebrew

nr ref: /55/03/2020/RB
Konsultant prowadzący: Renata Baran
Kraków (małopolskie)
Praca stała 21 maja 2020

W Antal zajmujemy się rekrutacją do ponad 20 lat. Dzięki działaniu w 10 wyspecjalizowanych dywizjach, świetnie orientujemy się w aktualnych trendach branżowych. Precyzyjnie określamy specyfikę stanowiska, klasyfikując kluczowe umiejętności i niezbędne kwalifikacje. Naszą misją jest nie tylko znalezienie kandydata, którego kompetencje wpisują się w wymagania danego ogłoszenia, ale przede wszystkim stanowiska, spełniającego oczekiwania kandydata.

Digital Client Service Specialist with English and Hebrew

Key Accountabilities:

·        Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.

·         Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.

·        Receive/make calls/Emails from/to customers (internal/ external).

·        Act effectively on all customer feedback.

·        Ensure that the customer issues / problems are effectively investigated and resolved.

·        Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank.

·        Respond to mails/queries related to process timely with a cc to the Line Manager.

·        Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made.

·        Exceeds expectations of internal and external customers.

·        Manages day to day process related activities for self.

·        Work productively, professionally and demonstrate ways to improve customer service.

·        Regularly contributes to professional and supportive work environment by building a professional, trusted relationships with other Team members and colleagues in all areas.

·        Ensures swift and clear communication to the stakeholder.

·        Fosters development of co-workers.

·        Acquire and update knowledge on procedures related to relevant processes.

·        Meet targets on productivity and accuracy as per the targets and metrics defined for the process.

·        Instructions/requests to be correctly interpreted understood and implemented.

·        Ensure that the process related procedures are implemented as per the process manuals.

·        Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.

·        Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.

Requirements:

·        Fluent in English and Hebrew

·        Exceptional Client focus and orientation.

·        Interpersonal, verbal and written communication skills. 

·        Ability to communicate efficiently with local and global teams.

·        Excellent organizational and time management skills.

·        Ability to multi-task, depending on the criticality of the tasks. 

·        Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.

·        Comprehensive knowledge of the banks clearing systems would be desirable but not required.

·        Previous technical helpdesk experience preferred but not required.

·        Experience and proficiency with web-based technologies.

 

We offer:

·        Stable job in professional team,

·        Car parking few minutes away from the office,

·        Relax room (with massage chairs and area for yoga/stretch),

·        Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,

·        Game room (with Xbox, PS consoles and foosball table),

·        Fresh fruit on the floor and good coffee in the kitchen,

·        Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport. 

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Antal rozpoczął w Polsce działalność w 1996 roku. Przez ten czas zbudowaliśmy wiele karier zarówno kandydatów, jak i naszych konsultantów. W 2014 roku otworzyliśmy nowe biura w regionie CEE - w Poznaniu, w Pradze i Bratysławie. Obecnie Antal jest liderem rekrutacji i doradztwa personalnego.

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