Recruitment Team Lead

Recruitment Team Lead

Location: Rzeszów

Responsibilities:

• Independently manage recruitment processes for operational and support roles in BPO (customer service consultants, team leaders, quality specialists, etc.)
• Develop and implement active sourcing strategies using recruitment platforms, direct search, headhunting, and networking.
• Create social media recruitment campaigns and collaborate with the marketing team on employer branding.
• Build and maintain a candidate database and talent pool for future hiring needs.
• Collaborate with recruitment agencies and external partners, negotiating contracts and ensuring candidate quality.
• Develop, test, and implement new recruitment methods to enhance efficiency.
• Analyze recruitment effectiveness by tracking key metrics (time-to-hire, cost per hire, quality of hire, new hire retention).
• Manage and mentor the recruitment team, assigning tasks and supporting professional growth.
• Optimize the candidate selection process using modern recruitment tools (ATS, HRIS).
• Design and coordinate onboarding processes to ensure smooth and effective employee integration.
• Develop and implement career paths and employee development programs to enhance skills and prepare for promotions.
• Monitor new hires’ performance and identify areas requiring additional training or support.
• Develop and implement strategies to increase employee satisfaction and engagement in a dynamic BPO environment.
• Coordinate motivational programs, benefits, and well-being initiatives to foster a culture of appreciation and loyalty.
• Regularly collect employee feedback (e.g., surveys, 1:1 meetings) and implement improvements to enhance employee experience.
• Work closely with operational leaders to develop retention strategies and reduce employee turnover.

Requirements:

• Minimum 1 year of experience working as a Team Leader within HR/Recruitment field
• Bachelor’s degree in Human Resources Management, Business Administration, or a related field (preferred).
• Fluency in English (minimum strong B2, preferred C1) – daily interactions with clients and headquarters in the USA, as well as candidate language assessments.
• Strong leadership, communication, and analytical skills.
• Ability to thrive in a fast-paced, dynamic environment.

Company offers:

• Opportunity to be part of a global organization focused on development,
• Open-minded and multinational environment,
• Training & development opportunities including language courses,
• Professional development and a clear career path,
• Full equipment and paid training are provided from the first day of work,
• Extensive benefits package: (private medical healthcare including dental care, life insurance, cafeteria benefits).