After-sales Service Manager

Key Responsibilities:

• Perform software testing, updates, and customization as needed.
• Manage and organize personal and team tasks, including planning, skill development, and annual reviews.
• Maintain certification records and anticipate renewals.
• Collaborate with Sales and Service teams to develop services, support customers, and achieve sales targets.
• Foster cooperation between Polish sites and other service locations.
• Build and maintain long-term customer relationships.
• Coordinate with HR and Sales Admin for quotes, travel, permits, and order supervision.
• Support claim management with the QHSE department.
• Ensure compliance with safety regulations and promote team safety awareness.
• Lead on-site services (installation, commissioning, maintenance, and repairs) and support the team.
• Train junior technicians and share technical expertise.

 

Preferred Qualifications:

 

• Degree in Electrical Technology, Mechanical or Industrial Maintenance, or related field
• 5+ years of experience in industrial services and aftersales organization
• Demonstrated experience working with industrial heat exchangers or similar
• Experience in management of a small team will be an advantage
• Valid driver's license
• Able to communicate (reading & speaking) in English (German will be an added advantage)
• Willingness to travel for business purposes across the country and Europe
• Experience with HVAC systems and refrigeration principles
• Safety certifications
• Background in industrial or manufacturing environments including services/aftersales

 

We offer You:

• Attractive remuneration conditions (basic salary and monthly bonus);
• Social benefits;
• Stable work in an international and prospering company based on an employment contract;
• Work from Monday to Friday;
• Luxmed medical care financed by the employer;
• Multisport card co-financed by the employer;
•  Bonus for recommending employees as part of the Employee Referral Program.