Control Owner

Location: Kraków

Contract Type: B2B

Salary: 140PLN/hour - 155 PLN/hour 

Work Model: Work from the Krakow office 5 times a month

In today’s digital world, it is essential to continuously develop innovative ways of customer interaction with our products and services. We are building new technology and enhancing our existing systems and offerings to maximize the benefits of the latest technological advancements and trends. This role will be part of the Digital Identity Sub Value Stream (DI SVS), which is responsible for a suite of capabilities supporting millions of customers annually across multiple countries and journeys.

One of the most strategic products within the Digital Identity team is a global digital identity validation and authentication service that allows markets to verify a person’s identity. We partner with leading external vendors from around the world to provide real-time identity verification and anti-impersonation checks as part of a seamless digital journey.

Our product enables customers to capture government-issued identity documents (such as passports, driver’s licenses, and national ID cards) and verifies the authenticity of these documents. This is combined with a fully digital anti-impersonation check.

The Control Owner will support the management of key aspects of the digital identity platform. The role has two primary areas of responsibility: control management and vendor management.

Key Responsibilities:

• Full oversight of the identity platform control
• Ensure necessary identity platform control documentation is created, reviewed, approved, and uploaded into the appropriate systems
• Design operational control measures and ensure continuous monitoring of control effectiveness, including implementing remediation plans when necessary
• Review Risk and Control Assessments (RCAs) before they are loaded into relevant systems
• Manage third-party engagements for the identity platform
• Oversee platform third-party management and governance requirements
• Address relevant issues related to identity platform control and provide senior managers with key metrics and data for visibility
• Collaborate with market stakeholders to ensure they are informed of control statuses and guide them on correct process and control implementation
• Work with Risk Stewards, Assurance teams, and internal audit where necessary
• Manage vendor relationships and coordinate with vendor relationship managers
• Serve as the principal point of contact for identity platform control matters for global stakeholders

Requirements:

• Background in risk and control management or internal audit, preferably across multiple geographies
• Experience implementing or managing global control frameworks in complex environments
• Ability to define and implement a vision and strategy for the control and communicate effectively with key stakeholders
• Strong skills in interpreting complex information and translating it for non-technical audiences
• Excellent interpersonal and negotiation skills, with experience in a complex global environment
• Strong administrative skills with attention to detail
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously

What we offer:

• A collaborative and autonomous work environment within a cross-functional team including subject matter experts, delivery, product, and engineering members located in various countries
• Strong team support within a large organization
• Opportunities to work with internal customers worldwide
• The chance to build solutions that are globally recognized and make customer interactions easier
• Personal development and growth opportunities
• The opportunity to work with vendors utilizing advanced machine learning and AI techniques