Customer Service Specialist with Czech
nr ref: 53/10/2024/JS/88471
Kraków (małopolskie)
3 października 2024
W Antal zajmujemy się rekrutacją od ponad 20 lat. Dzięki działaniu w 10 wyspecjalizowanych dywizjach, świetnie orientujemy się w aktualnych trendach branżowych. Precyzyjnie określamy specyfikę stanowiska, klasyfikując kluczowe umiejętności i niezbędne kwalifikacje. Naszą misją jest nie tylko znalezienie kandydata, którego kompetencje wpisują się w wymagania danego ogłoszenia, ale przede wszystkim stanowiska, spełniającego oczekiwania kandydata. Numer rejestru agencji zatrudnienia: 496.
Czech and English + additional European language C1 level
Kraków/Hybrid 3 days from office
Responsibilities:
- Manage business queries and inbound calls (average 70 interactions per day)
- Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
- Process requests and update data in our database
- Document interactions in our ticket system
- Help with the implementation of new IT solutions
- Generate innovative ideas and solutions that will improve customer satisfaction
- Assist other team members to leverage and develop their capabilities
- Contribute to projects in various departments outside of regular responsibilities
Requirements:
- Enthusiastic, communicative approach and willingness to support our customers
- Czech language at C1 level is a must, together with English at minimum B2 level
- Excellent knowledge of an additional European language on full professional proficiency
- Courage to face new challenges and opportunities
- A great approach to teamwork and focus on internal and external customers
- Experience in customer service will be an asset
Our offer:
- Online recruitment process
- Hybrid Work model (3 days from office)
- Private medical care in LuxMed Group
- MyBenefit Cafeteria Platform (with Multisport card available)
- Group Life Insurance after the probation period
- Additional day off for your Birthday
- Additional two days off per year for voluntary activities of your choice
- Employee discount for high-quality Amway products
- Annual Bonus depending on the yearly company and individual performance
- Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform
- Possibility of growth inside of organization
- International team environment
- Relocation package for candidates outside Poland
- Numerous company events and office initiatives
- Family atmosphere with no formal dress code
- Attractive office location in the heart of Krakow
