Customer Service Team Leader with European languages
nr ref: 314/9/2024/OP/88312
Łódź (łódzkie)
23 września 2024
W Antal zajmujemy się rekrutacją od ponad 20 lat. Dzięki działaniu w 10 wyspecjalizowanych dywizjach, świetnie orientujemy się w aktualnych trendach branżowych. Precyzyjnie określamy specyfikę stanowiska, klasyfikując kluczowe umiejętności i niezbędne kwalifikacje. Naszą misją jest nie tylko znalezienie kandydata, którego kompetencje wpisują się w wymagania danego ogłoszenia, ale przede wszystkim stanowiska, spełniającego oczekiwania kandydata. Numer rejestru agencji zatrudnienia: 496.
Customer Service Team Leader with European languages
For Client, SSC sector, we are looking for experienced professional to join the Customer Service team. Knowledge of English and other european language will be your advantage.
Share your CV in English with me: oliwia.ploska@antal.pl
Your responsibilities
- Supervise and mentor a team of Customer Service Specialists.
- Create a high-quality work environment to motivate team performance.
- Balance team workload to ensure consistent service levels.
- Monitor data accuracy and maintenance.
- Provide on-the-job feedback and identify training needs.
- Foster positive relationships with customers and internal departments.
- Handle escalations and support improvement projects.
- Oversee order processing in the SAP system.
- Collaborate with Planning and Distribution for product availability and shipments.
- Investigate and resolve customer complaints.
Employer requirements
- At least 2 years’ experience of working in smiliar role in a fast-paced environment, supporting multiple diaries is desirable
- Fluent English
- Communicative other European language - German, Dutch or French language would be your advantage
- Professional communication skills both internally and client facing externally
- Enthusiastic and dedicated, passion for seeking opportunities and self-development
- Excellent time management and organisational skills
- Previous experience in using salesforce CRM systems, SAP and Concur
- Strong Microsoft skills in Word, PowerPoint and Excel
What employer offers
- Employment on a regular basis
- Annual bonus based on your work results
- Lunch card to be used for groceries and restaurants
- Private medical care in Lux Med
- Fit Profit sports card
- Cafeteria Program
- Group life insurance
- Hybrid working model: min. 6-8 days in the office a month
