Customer Service Team Leader with French, German or Dutch

Location: Łódź

We work: Hybrid (2 days from the office weekly)

Contract of employment: full-time

Level: Supervisor/ Coordinator/ Team Leader

Recruitment process: online 

 

About your future employer:

Our Client and your future employer is a global manufacturing company whose products can be found all over the world. A truly global business with operations and offices across Europe, Asia, and America.

As a global player, it can give you the chance to follow training and development programs of all types, and to explore career opportunities and experiences in other countries and departments.

 Customer Service Team Leader with French, German or Dutch

If you are an enthusiastic leader with a strong passion for customer service and a proven ability to foster continuous improvement, we want to meet you. Join us now and help drive our success to the next level!

Here are some of the things you can look forward to:

• Supervise and mentor a team of Customer Service Specialists.
• Maintain a high-quality work environment and motivate the team to achieve their best.
• Balance workload to ensure consistent service levels and efficiency.
• Monitor data accuracy and provide feedback for continuous improvement.
• Foster positive relationships with both customers and internal departments.
• Act as the first point of escalation for service issues.
• Lead improvement projects within the Customer Service department.
• Manage the entire order lifecycle in SAP, from entry to invoicing.
• Collaborate with Planning and Distribution teams to manage backorders and expedite shipments.
• Investigate and resolve customer complaints.

You are the right person for the role if you:

• Bachelor’s degree or equivalent work experience (5+ years in a customer-facing role and 2+ years in a leadership role).
• Fluent in English; additional fluency in French or German, or Dutch is required.
• Strong experience in a manufacturing or B2B environment.
• Proficiency in SAP, Excel, and PowerPoint.
• Excellent communication and interpersonal skills.
• Solution-oriented with strong analytical abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Self-motivated and collaborative team player.

We offer:

• Comprehensive training to ensure success in your role
• Annual bonus based on your work results
• Lunch card to be used for groceries and restaurants
• Technical or managerial career path (everyone can develop their leadership skills)
• Be a part of a truly awesome team in a well-located office in Kraków
• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
• Life insurance
• Private medical care (Luxmed)
• Flexible working hours
• Great atmosphere and comfortable working conditions
• Stable job and cooperation with friendly and high qualified team
• Soft skills development
• Hybrid model of work adn flexible working hours 
• Integration events
• International team and non-corporate work enviroment

Recruitment proces:

1. Short interview with Antal Consultant
2. Interview with HR & Hiring Manager
3. Employment

What is Antal?  

Recruitment company!    

We are the leader in the recruitment of specialists and managers, as well as in HR consulting. The brand is present in 35 countries and has been operating in Poland since 1996. During this time we built many candidates' careers, thanks to our flexible and comprehensive approach to all recruitment processes.  Our specialists, completely free of charge, will help you find and get the best job for you!    

What will you gain by applying for Antal job offer?  

Free career support!   

By applying for Antal offers, you will receive support from our Consultant, who will keep in touch with you via e-mail or phone, help you prepare for the interview, and take care of the quality of the recruitment process.