Customer Solutions Specialist with European languages
nr ref: 201/1/2025/AK/89546W Antal zajmujemy się rekrutacją od ponad 20 lat. Dzięki działaniu w 10 wyspecjalizowanych dywizjach, świetnie orientujemy się w aktualnych trendach branżowych. Precyzyjnie określamy specyfikę stanowiska, klasyfikując kluczowe umiejętności i niezbędne kwalifikacje. Naszą misją jest nie tylko znalezienie kandydata, którego kompetencje wpisują się w wymagania danego ogłoszenia, ale przede wszystkim stanowiska, spełniającego oczekiwania kandydata. Numer rejestru agencji zatrudnienia: 496.
Responsibilities
· Handle business inquiries and incoming calls.
· Address and resolve questions about products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms, and conditions using available knowledge management tools.
· Process requests and maintain accurate data records in the database.
· Log customer interactions and activities in the ticketing system.
· Support the rollout of new IT solutions and tools.
· Develop creative ideas and solutions to enhance customer satisfaction.
· Provide assistance to colleagues, helping them grow and enhance their skills.
· Participate in cross-departmental projects beyond standard responsibilities.
Requirements
· A positive, communicative attitude and a strong commitment to helping our clients.
· Fluency in German and/or Italian and/or Czech at C1/C2 level + any other additional European language will be an advantage.
· Knowledge of English at a minimum level of B2.
· Advanced knowledge of an additional European language will be a valuable asset.
· Proactive attitude, willingness to take on new challenges and opportunities.
· Strong teamwork skills with a customer focus, both internally and externally.
· Previous experience in customer service is considered advantageous.
Offer includes:
· Hybrid work arrangement (3 days in the office).
· Comprehensive private healthcare through the LuxMed Group.
· Access to the MyBenefit Cafeteria Platform, including the option for a Multisport card.
· Group life insurance coverage.
· An extra day off to celebrate your birthday.
· Two additional days off annually for voluntary activities of your choice.
· Employee discounts on premium Amway products.
· Annual performance-based bonus, tied to both company and individual achievements.
· A diverse range of internal and external training opportunities, including professional certifications and access to an e-learning platform.
· Opportunities for career growth and advancement within the organization.
· A multicultural and collaborative international team environment.
· Relocation support for candidates moving from outside of Poland.
· Regular company events and office activities.
· A friendly, family-like atmosphere with a relaxed dress code.