Head of Digital Banking

On a daily basis, you will intervene in the strategic framing of projects:
•    Propose and develop project strategies and governance in line with the needs of stakeholders and sponsors
•    Coordinate and align participants involved in decision-making
•    Define key actions, milestones and key success factors of projects
You will drive these projects
•    Execute and implement the strategy through identified actions and according to the predefined schedule
•    Suggest quality vs cost and risk vs cost trade-offs when necessary 
•    Identify and define actions to manage risks or problems during projects
•    Take into consideration problems, expectations and needs of users
•    Facilitate workshops with stakeholders
•    Support and challenge operational staff in defining their needs and solutions to be implemented
•    Define target : processes, activities, product and tools based on workshops outputs and document analysis
Finally, you will guarantee user satisfaction through product design and the quality of the deployment
•    Product definition (business requirements, business use cases)
•    Communication with developers to enforce the design of digital services 
•    Propose a rollout strategy in line with the needs of stakeholders and sponsors
•    Design content to feed communication media
•    Execute and implement rollout strategy jointly with client development, client support and client activation teams
Within the portfolio of projects, you may be assigned to :
-    Global enablement : secure the overall Clients / Users accesses and rights to the digital services 
-    NeoLink WEB Portal : systematize and optimize client’s digital equipment, build the next generation of our web portal by enhancing client experience and by addressing top clients’ priorities.
-    E2E account automation: automate flows with the various upstream account systems.
-    Reporting framework : new static and dynamic reporting platform and products
-    Monitoring of digital products equipment and usage (incl. users’ journeys)

Required skills: 

·       Understanding of the market and clients’ requirements

·       Ability to solve problems and design best in class digital solutions (creativity, innovation)

·       Ability to manage and deliver complex projects in international environment (on quality, on time, on budget – results oriented)

·       Digital knowledge and Corporate & Institutional Banking culture

·       Ability to understand, explain and drive change (through meetings seminars, trainings)

·       Proactivity, leadership and ability to generate engagement

·       Team management track record