IT Support Analyst
nr ref: 173/1/2025/KB/89513
W Antal zajmujemy się rekrutacją od ponad 20 lat. Dzięki działaniu w 10 wyspecjalizowanych dywizjach, świetnie orientujemy się w aktualnych trendach branżowych. Precyzyjnie określamy specyfikę stanowiska, klasyfikując kluczowe umiejętności i niezbędne kwalifikacje. Naszą misją jest nie tylko znalezienie kandydata, którego kompetencje wpisują się w wymagania danego ogłoszenia, ale przede wszystkim stanowiska, spełniającego oczekiwania kandydata. Numer rejestru agencji zatrudnienia: 496.
IT Support
Location: Kraków (6 days per month in the office)
Form of employment: B2B (150 PLN/hour - 180 PLN/hour)
Role Purpose
Are you a problem solver with a knack for technology and a passion for customer service? We are seeking a dynamic IT Support Analyst to join our helpdesk team.
This role is part of a diverse team of cybersecurity scientists, data and analytics professionals, and engineers. The mission is to harness the power of data, analytics, and AI/ML to advance cybersecurity capabilities.
As an IT Support Analyst, you will work within the Operations Team, supporting a cloud-based data lake and analytics platform. Your responsibilities will include service management, user and identity management, production support, and security operations. This hands-on technical operations role requires knowledge of Azure cloud, identity and access management, and Power BI.
The ideal candidate will be focused on delivering responsive and effective customer service, with a solid understanding of Azure Cloud and Power BI fundamentals, and a willingness to learn new tools and technologies.
Principal Accountabilities:
- Managing access and support requests, including ticket management using Kanban.
- Automating access provisioning and support processes.
- Triaging incidents, understanding the proximate cause, and routing to the appropriate team for resolution.
- Creating and maintaining documentation for users and support teams, including incident response playbooks and standard operating procedures.
Required Skills
The successful candidate will be a proactive problem solver with expertise in the following areas:
Platform Operations & Support
- Empathetic customer and stakeholder management.
- Ability to manage incidents and requests through to resolution.
- Capability to follow and improve support processes, workflows, and playbooks.
Technology Stack
- Administration of Azure Entra ID and PIM.
- Management of Power BI apps, workspaces, and user access.
- Cloud monitoring and security management using Azure Sentinel and Log Analytics.
- Experience with endpoint and application management using Intune is a plus.
Governance and Committee Memberships
- Participation in program boards, daily/weekly management reporting, and governance meetings.
Leadership & Teamwork
- Support the development of the Cybersecurity Science & Analytics Team, making decisions that align with organizational values and long-term goals.
- Build strong relationships to facilitate collaboration across teams and regions.
- Promote open communication and encourage teamwork, fostering trust and mutual understanding.
If you’re eager to leverage your technical skills and customer service aptitude to support a cutting-edge platform, we’d love to hear from you!
