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Customer Service Representative with Latvian

nr ref: 226/5/2024/AK
Konsultant prowadzący: Anna Klimczuk - +48 694 449 110
16 maja 2024

W Antal zajmujemy się rekrutacją od ponad 20 lat. Dzięki działaniu w 10 wyspecjalizowanych dywizjach, świetnie orientujemy się w aktualnych trendach branżowych. Precyzyjnie określamy specyfikę stanowiska, klasyfikując kluczowe umiejętności i niezbędne kwalifikacje. Naszą misją jest nie tylko znalezienie kandydata, którego kompetencje wpisują się w wymagania danego ogłoszenia, ale przede wszystkim stanowiska, spełniającego oczekiwania kandydata. Numer rejestru agencji zatrudnienia: 496.

Responsibilities: 

  • Manage business queries and inbound calls
  • Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
  • Process requests and update data in our database
  • Document interactions in our ticket system
  • Help with the implementation of new IT solutions
  • Generate innovative ideas and solutions that will improve customers satisfaction
  • Assist other team members to leverage and develop their capabilities
  • Contribute to projects in various departments outside of regular responsibilities

Requirements:

  • Enthusiastic, communicative approach and willingness to support our customers
  • Latvian language at C1/C2 level is a must, together with English at minimum B2 level
  • Excellent knowledge of an additional European language on full professional proficiency
  • Courage to face new challenges and opportunities
  • A great approach to teamwork and focus on internal and external customers
  • Experience in customer service will be an asset

Offer includes:

  • Hybrid Work model (3 days from office and 2 days from home)
  • Flexible Working Hours
  • Private medical care in LuxMed Group
  • MyBenefit Cafeteria Platform (with Multisport card available)
  • Group Life Insurance
  • Additional day off for your Birthday
  • Additional two days off per year for voluntary activities of your choice
  • Employee discount for high-quality Amway products
  • Annual Bonus depending on the yearly company and individual performance
  • Various portfolios of internal & external training: professional certifications, access to the e-learning platform
  • Possibility of growth inside of organization
  • International team environment
  • Relocation package for candidates outside Poland
  • Numerous company events and office initiatives
  • Family atmosphere with no formal dress code
  • Attractive office location in the heart of Krakow