Customer Service Specialist with French
nr ref: 140/10/2024/OP/88562
W Antal zajmujemy się rekrutacją od ponad 20 lat. Dzięki działaniu w 10 wyspecjalizowanych dywizjach, świetnie orientujemy się w aktualnych trendach branżowych. Precyzyjnie określamy specyfikę stanowiska, klasyfikując kluczowe umiejętności i niezbędne kwalifikacje. Naszą misją jest nie tylko znalezienie kandydata, którego kompetencje wpisują się w wymagania danego ogłoszenia, ale przede wszystkim stanowiska, spełniającego oczekiwania kandydata. Numer rejestru agencji zatrudnienia: 496.
For our Clinet located in Łódź, ssc sector in manufacturing area, we are looking for experienced customer service specialist with French language.
Share your resume: oliwia.ploska@antal.pl
A successful candidate will have experience managing high-volume B2B business. This position provides an opportunity to have a daily impact on our business and will regularly interface with our customers, Sales, and Supply Chain. The candidate must have a willingness to work through difficult situations and circumstances while keeping and portraying a professional disposition at all times.
Key responsibilities:
- Establish and maintain positive working relationships with customers, co-packers, and all internal departments
- Provide accurate and timely communication including written correspondence, telephone, and electronic exchange to all internal and external customers
- Manage and take ownership of all incoming queries of customers
- Buildample knowledge of the product portfolio
- Guarantee quality services, you have ample knowledge of the customer's activities
- Daily, complete a high volume of incoming orders into the SAP system accurately
- Follow orders through the system from the time of order entry through invoicing
- Manage and determine the appropriate method of order entry and shipment for accuracy and customer satisfaction
- Negotiate with Planning and Distribution teams for product availability and expedite shipments and coordinate backorders
- Validate customer pricing, and alert the team of necessary contract modifications
About you:
- Bachelor’s degree or equivalent work experience
- At least 3 years in a Customer Service role/Order Management role
- Fluent in French and English
- Manufacturing industry or B2B experience strongly preferred
- At least 3 years of SAP experience preferred
- Salesforce knowledge is an asset
- Strong communication skills and the ability to interface with various levels of management
- Strong analytical and problem solving skills with high attention to detail
We offer:
- Employment on a regular basis in the sweetest company in the world
- Annual bonus based on your work results
- Lunch card
- Private medical care in Lux Med
- Fit Profit sports card co-financed
- Cafeteria Program as a part of Social Fund
- Group life insurance
- Hybrid working model: min. 2 time in a week in the office
- You can purchase products with a special discount
- Relax zone in the office and plenty of options to choose from
