Customer Service Specialist with French
nr ref: 154/10/2024/EP/88576
W Antal zajmujemy się rekrutacją od ponad 20 lat. Dzięki działaniu w 10 wyspecjalizowanych dywizjach, świetnie orientujemy się w aktualnych trendach branżowych. Precyzyjnie określamy specyfikę stanowiska, klasyfikując kluczowe umiejętności i niezbędne kwalifikacje. Naszą misją jest nie tylko znalezienie kandydata, którego kompetencje wpisują się w wymagania danego ogłoszenia, ale przede wszystkim stanowiska, spełniającego oczekiwania kandydata. Numer rejestru agencji zatrudnienia: 496.
Form of employment: UoP
Start of work: Immediately
Work model: Hybrid
Customer Service Specialist with French
My client is a leading global manufacturer of innovative packaging solutions across various industries, focusing on sustainability and high-quality products. They operate internationally, offering advanced, customizable solutions tailored to client needs. Their commitment is to delivering reliable and eco-friendly packaging that supports both product protection and customer satisfaction.
Key responsibilities:
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Effective communication skills – Ability to provide clear and timely written and verbal communication with internal and external customers.
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Relationship management – Establish and maintain positive working relationships with customers and internal departments, acting as the central contact for assigned customers.
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Order management and accuracy – Experience in managing high volumes of orders, ensuring accurate and prompt entry into systems like SAP, and following orders through invoicing.
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Problem-solving and complaint resolution – Handle customer complaints, billing issues, and service problems, ensuring appropriate corrective actions are taken.
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Negotiation and coordination – Ability to negotiate with Planning and Distribution teams to ensure product availability, expedite shipments, and manage backorders.
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Customer-focused mindset – Take full ownership of customer service, remaining customer-oriented at all times while ensuring their satisfaction.
Qualifications:
- Bachelor’s degree or equivalent work experience.
- Fluent in French and English.
- Manufacturing industry or B2B experience strongly preferred.
- SAP experience preferred.
- Salesforce knowledge is an asset.
- Strong communication skills.
- Analytical and problem solving skills with high attention to detail.
We offer:
- Flexible working hours & hybrid model
- Private medical insurance
- Multikafeteria system
- Additional days off
- Career development and training
