Customer Service Specialist with Spanish or German
nr ref: 50/9/2024/EJ/88034
W Antal zajmujemy się rekrutacją od ponad 20 lat. Dzięki działaniu w 10 wyspecjalizowanych dywizjach, świetnie orientujemy się w aktualnych trendach branżowych. Precyzyjnie określamy specyfikę stanowiska, klasyfikując kluczowe umiejętności i niezbędne kwalifikacje. Naszą misją jest nie tylko znalezienie kandydata, którego kompetencje wpisują się w wymagania danego ogłoszenia, ale przede wszystkim stanowiska, spełniającego oczekiwania kandydata. Numer rejestru agencji zatrudnienia: 496.
We are pleased to extend a job offer for the position of Customer Service Specialist with Spanish or German based in Łódź. This is an excellent opportunity for a young professionals who would like to get his first experience in the field of customer service.
Please note that this is a contract for 3-4 months, with a possibility of extending based on performance.
Role Description
As a Customer Service Specialist, you will play a crucial role in ensuring customer satisfaction by handling a variety of tasks and responsibilities. Your daily duties will include:
- Responding to customer inquiries via phone, email, or chat in Spanish or German
- Providing accurate information and assistance to customers concerning products and services
- Resolving customer issues and complaints in a timely and efficient manner
- Maintaining and updating customer records
- Collaborating with other departments to ensure a seamless customer experience
Requirements
- Fluency in Spanish or German - at least B2
- Comminicative English is a must - at least B1 level
- Excellent communication skills in both written and verbal forms
- Experience in a customer service role is a nice to have, but not neccessary
What We Offer
- Competitive salary range
- Comprehensive benefits package
- Opportunities for professional development and career advancement
- Supportive and inclusive work environment
- Contract of employment
- Hybrid/stationary position in Łódź
- Work/life balance
Recruitment Process
Our recruitment process is designed to ensure a fair and thorough evaluation of all candidates. The stages include:
- Initial Application: Submit your application via our online form.
- Preliminary Acceptance: Our team will review your application and shortlist candidates.
- Phone Interview: An initial interview to discuss your qualifications and experience.
- Client Verification: Verification of your credentials and references.
- Interview: A formal interview with the hiring manager and team.
- Language check: You will speak with a native speaker for 10-15 minutes, to confirm your Spanish/German knowledge level
- Offer: Successful candidates will receive a formal job offer.
We encourage all qualified candidates to apply via our application form. We look forward to receiving your application and exploring the opportunity to work together.
