Line Manager

Job description 
As a services line manager you be tasked with building organizational capabilities 
requested by business owners in the areas of technical support and professional 
services. You will be a key enabler of your team potential and driver of 
organizational efficiency in services domain. You will foster innovation and 
proactiveness across the organization. 
 
Responsibilities: 
• Hiring/Release and Salary Settings for employees.
• Own the Teams “Performance Evaluation process” including overall 
responsibility for employee’s development, frequent performance 
discussions, and development plans.
• Approve employee time records, expenses, and business travel orders 
(expenses to be approved jointly with General Manager)
• Maintaining alignment between individual, team and company goals
• Health and safety and wellbeing of the team members
• Representing the team in external and other official forums
• Innovation driver (identifies and implements improvements on processes 
used by the team (based on guidance and in close cooperation from the 
relevant business units)
• Making decisions and finding the way forward on issues, which cannot be 
resolved by Team Leaders
• Acting in inclusive and collaborative manner. 
• Proactively identifying and mitigating risks within area of responsibility
• Ensuring own personal and professional growth
 
Education:
➢ University degree or equivalent working experience.
Experience: 
➢ You are seasoned people manager.
➢ You were part of service delivery and/or support organization and are 
familiar with business processes related to both domains.
➢ In your career you held customer facing jobs.
 
Required qualifications:
➢ Proficient communication skills to articulate technical matters to both 
clients and internal personnel.
➢ Fluent English, both written and spoken 
Experience within following areas is of additional merit: 
➢ Experience from working in Telco sector.
➢ Degree in engineering or similar field of studies.

About you: 
➢ You enjoy working with people helping them to achieve their organizational 
and personal goals.
➢ You are a good organizer and coordinator.
➢ You have a technical understanding.
➢ You enjoy interacting with customers and can handle challenging and 
complexed customer matters.

What is in it for you?
• You will have the real impact on the way we work and conduct business 
activities.
• You have the chance to shape your team and leave your personal mark on 
the department's growth.
• You get to work in a great and innovative multi-international company where 
everyone knows each other, helps each other and works together towards 
common goals.
• We value a work-life balance and offer an attractive hybrid environment.