Order Management Manager
nr ref: /289/05/2023/EM
W Antal zajmujemy się rekrutacją od ponad 20 lat. Dzięki działaniu w 10 wyspecjalizowanych dywizjach, świetnie orientujemy się w aktualnych trendach branżowych. Precyzyjnie określamy specyfikę stanowiska, klasyfikując kluczowe umiejętności i niezbędne kwalifikacje. Naszą misją jest nie tylko znalezienie kandydata, którego kompetencje wpisują się w wymagania danego ogłoszenia, ale przede wszystkim stanowiska, spełniającego oczekiwania kandydata. Numer rejestru agencji zatrudnienia: 496.
Location: Gdańsk
We work: Remote/ 3 times a month from office
Contract of employment: Full-time
Level: Manager
About your future employer:
Our client and your future employer is a global company with operations and offices across Europe, Asia, and America.
As a global player, it can give you the chance to follow training and development programs of all types, and to explore career opportunities and experiences in other countries and departments.
The team of our Client consists of people who has knowledge and expertise with a very hands-on attitude to work. Currently we are looking for a person with similar approach to work to expand and strengthen our Client's team as:
ORDER MANAGEMENT MANAGER
Responsibilities:
- Leading of the Order Management Team, managing the team’s work, resolving all important issues in the scope of the team, developing the team
- Coordinating and managing the operations of Order Management including target setting, tasks assigning, absences
- Regular analysing of the KPI and creating proper action plans to reach target levels
- Managing workload – process control, objectives delegation and execution
- Maintaining proper documentation
- Managing escalations and quality issues
- Cooperating with Process Managers nad SSC with partners (country units Managers, Leaders of individual departments)
- Evaluating and monitoring internal control processes and procedures to improve productivity and effectiveness
- Initiation of activities related to process improvement
Requirements:
- Previous experience in international SSC or BPO environment
- Experience in managing or coordinating of team for international companies
- Strong customer driven focus
- Very good communication skills and ability to work with various stakeholders
- Fluent in English
We offer:
- Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
- Attractive salary and benefits package (private medical care life insurance, MyBenefit platform including Multisport card)
- Yearly bonus and salary raise
- Great atmosphere and comfortable working conditions.
- Stable job and cooperation with friendly and high qualified team
- Comprehensive training to ensure success in your role
- Soft skills development and training budget
- Hybrid model of work and flexible working hours
- Awesome international team and non-corporate work enviroment
- Office located near city centre
Recruitment proces:
- Short interview with Antal Consultant
- Interview with HR Manager and Process Owner
- Interview with Head of SSC
- Employment
What is Antal?
Recruitment company!
We are the leader in the recruitment of specialists and managers, as well as in HR consulting. The brand is present in 35 countries and has been operating in Poland since 1996. During this time we built many candidates' careers, thanks to our flexible and comprehensive approach to all recruitment processes. Our specialists, completely free of charge, will help you find and get the best job for you!
What will you gain by applying for Antal job offer?
Free career support!
By applying for Antal offers, you will receive support from our Consultant, who will keep in touch with you via e-mail or phone, help you prepare for the interview, and take care of the quality of the recruitment process.
