Senior Customer Service Specialist with French
nr ref: 193/4/2025/RB/90613
W Antal zajmujemy się rekrutacją od ponad 20 lat. Dzięki działaniu w 10 wyspecjalizowanych dywizjach, świetnie orientujemy się w aktualnych trendach branżowych. Precyzyjnie określamy specyfikę stanowiska, klasyfikując kluczowe umiejętności i niezbędne kwalifikacje. Naszą misją jest nie tylko znalezienie kandydata, którego kompetencje wpisują się w wymagania danego ogłoszenia, ale przede wszystkim stanowiska, spełniającego oczekiwania kandydata. Numer rejestru agencji zatrudnienia: 496.
As a (Senior) Customer Service Specialist, you will play a key role in the end-to-end order management process while also acting as a strategic partner to Sales, Production, Logistics, and external customers.
Your responsibilities will include both operational excellence and proactive collaboration to drive efficiency, customer satisfaction, and continuous improvement.
- Manage customer orders in SAP and the e-commerce portal: validation, entry, tracking, and fulfillment
- Ensure alignment of order details with commercial offers and SAP data (payment terms, pricing, Incoterms, delivery terms)
- Coordinate order planning with Production and monitor delivery timelines
- Advise on transport mode (FCL, LCL, FTL, LTL, Air) and calculate loading capacities
- Oversee preparation of transport and export documentation, including customs and dangerous goods (ADR/IMDG)
- Organize shipments and returns in coordination with warehouses and carriers
- Invoice goods and additional services; allocate and verify freight invoices
- Maintain close and professional contact with customers, keeping them informed on order status, deliveries, returns, and claim handling
- Support commercial teams by ensuring accurate pricing, master data updates, and responding to technical or offer-related inquiries
- OTIF tracking, and other performance-related analyses
- Collaborate with Purchasing and Supply Chain to forecast demand and ensure availability of custom or non-standard products
- Participate in internal projects and suggest process improvements to enhance service and efficiency
- Contribute to testing and implementing SAP improvements
- Ensure proper archiving of documentation and compliance with internal procedures
- Several years of experience in Customer Service or Order Management, preferably in an international manufacturing or logistics environment
- Strong working knowledge of SAP (SD module)
- Excellent communication and problem-solving skills
- Fluency in English, Polish and preferably French
- Proactive, structured, and customer-focused mindset
- Ability to manage priorities, work independently, and collaborate across departments
- Familiarity with international trade terms, export procedures, and transport documentation
- Stable working conditions based on employment contract
- Hybrid work system
- Medical care, sport card, life insurance
- Possibility to have real impact on the business
- Trainings, knowledge sharing & experience gained by working with experts
- Friendly working atmosphere and team support
- Modern office located in the Center of Łódź
