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Ulubione oferty

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Support Service Coordinator

nr ref: /206/11/2021/MA
Konsultant prowadzący: Magdalena Abramczyk
Warszawa (mazowieckie)
25 listopada 2021

W Antal zajmujemy się rekrutacją od ponad 20 lat. Dzięki działaniu w 10 wyspecjalizowanych dywizjach, świetnie orientujemy się w aktualnych trendach branżowych. Precyzyjnie określamy specyfikę stanowiska, klasyfikując kluczowe umiejętności i niezbędne kwalifikacje. Naszą misją jest nie tylko znalezienie kandydata, którego kompetencje wpisują się w wymagania danego ogłoszenia, ale przede wszystkim stanowiska, spełniającego oczekiwania kandydata.

Customer Service 
• Superior ability to Identify and understand customer needs and address them in a timely manner.
• Address escalations timely and with professionalism with a customer mindset.

 

Key Responsibilities
• Resolve queries and escalations on a timely basis.
• Demonstrate commitment, ownership and accountability across the services we provide to our internal and external customers to avoid any potential delays or cause an adverse customer experience.
• Monitor customer inquiry and exception workflows regularly to ensure resolution within the defined SLA and KPI. 
• Need to be a team player with excellent collaboration skills.
• Perform tasks in accordance with any statutory or legal requirements.
• Ensure all resolutions and processing are in line with the process and rules of engagement.
• Ensure all interactions and transactions are accurately and timely documented in business operation system for full transparency.
• Save all departmental documents electronically in an easy to retrieve location and adhere to a paperless environment.
• Work closely with our supplier management team, client accounting teams , customer experience and operations teams and destination service providers in multiple locations across the world to ensure quality and timely services are being delivered to our customers.
• Focus on continuous learning and development.
• Contribute to the knowledge base for the betterment of overall operations. 
• Recommend process improvements changes based on business objectives.