Customer Service Team Leader (languages)
nr ref: 12/10/2024/AJ/88430
W Antal zajmujemy się rekrutacją od ponad 20 lat. Dzięki działaniu w 10 wyspecjalizowanych dywizjach, świetnie orientujemy się w aktualnych trendach branżowych. Precyzyjnie określamy specyfikę stanowiska, klasyfikując kluczowe umiejętności i niezbędne kwalifikacje. Naszą misją jest nie tylko znalezienie kandydata, którego kompetencje wpisują się w wymagania danego ogłoszenia, ale przede wszystkim stanowiska, spełniającego oczekiwania kandydata. Numer rejestru agencji zatrudnienia: 496.
Join the new structures of SSC and be a part of newly-built team. If you have experience in leading a team within SSC/BPO structures and you speak on of those languages: Dutch, German, or French - we have an offer for you.
hybrid model (6-8 times in the office monthly)
location Łódź
Responsibilities:
- leading and mentoring a team of Customer Service Specialists
- monitoring team performance and motivating team members
- taking care and acting a pivotal role in ensuring high-quality customer experience
- building and maintaining good business relationships with customers (B2B) and internal departments representatives
- overseeing order processing in the SAP system
- resolving customers' complaints, handling escalations
Requirements:
- University degree or proven track record in customer-centric work (min. 2 years in people management)
- Fluency in English and one additional language: Dutch, German or French
- experience in manufacturing environment will be an asset
- knowledge of SAP preferably
- ability to solve ad-hoc problems and excellent communication skills
- customer orientation and strong analytical skills
Offer:
- contract of employment in stable international organization
- acting a crutial role in building new structures
- additional benefits: medical care, sports card, cafeteria program, life insurance
- pre-paid lunch card
- discount for company's products (that everyone wants to have!)
- convenient office space
