Customer Service Team Leader

We are looking for an experienced Customer Service Team Lead to join a growing international business services organization supporting multiple European markets. In this role, you will lead a team of customer service professionals, drive operational excellence, and ensure a seamless order-to-cash experience for key customers across the region.

This is an excellent opportunity for a people-focused leader who combines strong operational expertise with a passion for process improvement and customer satisfaction.

Key Responsibilities

• Lead, coach, and develop a team of Customer Service Specialists
• Monitor team performance and drive continuous improvement initiatives
• Manage escalations and act as the primary point of contact for complex customer issues
• Ensure efficient execution of order management activities from order entry through invoicing
• Collaborate closely with Supply Chain, Logistics, Planning, Sales, and other business functions
• Analyze operational KPIs and implement corrective actions where needed
• Support process standardization and optimization projects
• Maintain high-quality customer service standards across multiple markets
• Monitor SAP master data accuracy and support operational excellence initiatives
• Participate in cross-functional meetings and contribute to business planning activities
• Foster a positive, collaborative, and customer-centric team culture

What We're Looking For

• Minimum 8 years of experience in Customer Service, Order Management, or Supply Chain Customer Operations
• At least 5 years of people leadership experience
• Fluent English 
• Hands-on experience working with SAP in a complex international environment
• Strong stakeholder management and communication skills
• Experience in manufacturing, FMCG, or B2B operations will be a strong advantage
• Proven ability to manage priorities in a dynamic environment
• Analytical mindset with a strong focus on continuous improvement
• Advanced knowledge of Excel and Microsoft Office tools

What You Can Expect

• Opportunity to lead an experienced international team
• Exposure to regional and global stakeholders
• A dynamic and collaborative work environment
• Participation in transformation and process improvement projects
• Attractive benefits package
• Hybrid working model and modern office environment