Deal Desk Specialist

Responsibilities:

Manage the end-to-end deal process — from opportunity creation and quoting through approvals and contract completion — ensuring deals progress smoothly and close on time.
Review opportunities to ensure compliance with pricing guidelines, discount thresholds, and commercial policies.
Maintain accurate and complete deal data in Salesforce to support reliable bookings and forecasting.
Coordinate approvals with the appropriate stakeholders, ensuring timely decisions and proactively escalating issues that could delay deal closure.
Partner with Sales Representatives to provide guidance on pricing structures, commercial policies, and standard terms and conditions.
Develop a strong understanding of deal policies and approval workflows, becoming a trusted point of contact for the sales teams you support.
Support Sales enablement by helping teams understand deal processes, policies, and best practices.
Keep pricing guidelines, approval workflows, and contract templates accurate, up to date, and easy to use.
Monitor and report on key deal metrics, including cycle times, approval rates, and pricing compliance.
Identify recurring challenges and bottlenecks across the deal process and recommend practical improvements.
Contribute to process and systems improvement initiatives, including user acceptance testing (UAT) for Salesforce enhancements.

Must have:

3–5 years of relevant experience in Deal Desk, Deal Management, Sales Operations, Sales Support, or a similar commercial operations role.

Hands-on experience with Salesforce, including managing quoting, approvals, and deal-related processes.
Fluent written and spoken English, with the ability to communicate confidently with stakeholders across the business.
Good understanding of standard commercial terms and conditions, with the ability to review contracts carefully and identify potential issues.
Strong stakeholder management and communication skills — able to challenge or hold a position with Sales while maintaining positive and productive working relationships.
Sound commercial judgment and strong prioritization skills, with the confidence to make decisions, take ownership, and act proactively.
High attention to detail and accuracy, particularly when working under pressure and managing high volumes of activity during critical periods such as quarter-end