Production Support Specialist

📍 Kraków, Poland (Hybrid - 6 days/month in the office)
📄 Employment type: Permanent Contract (UoP) or B2B via Antal
💰 Rate: up to 150-160 PLN net/hour (B2B)

About the Role

Antal is supporting the recruitment process for an international organization seeking a Production Support Specialist to join a team responsible for maintaining critical business applications and services.

This position combines incident management, production support, technical troubleshooting, and collaboration with software engineering teams. You will play a key role in ensuring platform stability, resolving production issues, and continuously improving operational processes.

If you enjoy solving technical problems, investigating root causes, and working in a fast-paced enterprise environment, we'd like to hear from you.

Key Responsibilities

Monitor production systems and respond to operational alerts.
Troubleshoot application and infrastructure issues, performing root cause analysis and coordinating resolutions.
Manage incidents, problems, and change activities using established ITSM processes.
Work closely with Development, DevOps, and SRE teams to improve system reliability and operational efficiency.
Support releases, maintenance activities, and production deployments.
Contribute to automation and continuous improvement initiatives.
Identify operational risks and implement preventative measures.
Participate in on-call or out-of-hours support activities when required.

Required

Experience in Production Support, Application Support, IT Operations, DevOps, SRE or a similar technical role.
Strong analytical and troubleshooting skills.
Ability to investigate incidents and identify root causes.
Programming or scripting skills (e.g. Java, Python, PowerShell, Bash or similar).
Understanding of production support processes, incident management and operational best practices.
Ability to work effectively with development and infrastructure teams.
Strong communication and collaboration skills.
Risk-aware mindset and attention to service reliability.

Nice to Have

Experience with ServiceNow, incident, problem and change management processes.
SQL and database knowledge.
Experience working with Linux environments.
Exposure to AWS and/or Azure platforms.
Familiarity with Java applications.
Understanding of software engineering fundamentals, including data structures and algorithms.
Knowledge of algorithm complexity and performance optimization concepts.
Experience supporting enterprise-scale applications.

What We Offer

Competitive compensation model (B2B or UoP).
B2B rates up to 150-160 PLN net/hour.
Hybrid work model with regular collaboration in the Kraków office.
Opportunity to work on business-critical applications in a large international environment.
Exposure to modern engineering practices, cloud technologies, and enterprise-scale systems.
Professional growth within a collaborative and technically diverse team.