Customer Service / Order Management Specialist with Finnish (Remote)

Location: Poland | Remote Work

Are you fluent in Finnish and passionate about delivering excellent customer service? Do you have experience in order management, customer support, or working with ERP systems? Join a global organization and become part of an international team responsible for supporting customers throughout the entire order-to-cash process.

Please note that the role is fully remote; however, the initial onboarding and training period (approximately 2–3 weeks) will take place on-site in Gdańsk to ensure a smooth introduction to the role, systems, and company processes.

Your Responsibilities

• Process and manage sales orders in the ERP system in line with internal procedures.
• Coordinate order fulfillment, product availability, deliveries, invoicing, and order confirmations.
• Handle returns, complaints, and credit notes.
• Maintain and update customer master data and order documentation.
• Communicate proactively with customers via phone and email, ensuring a high level of service and customer satisfaction.
• Support customers with basic product and technical inquiries.
• Collaborate closely with internal stakeholders to ensure smooth order processing.
• Support audit activities by providing required customer service documentation and information.
• Assist customers in using e-commerce platforms and digital ordering tools, including onboarding and training.
• Monitor and deliver services in accordance with established Service Level Agreements (SLAs).

Requirements

• Fluent Finnish (C1 level or higher).
• Good command of English (minimum B2 level).
• Previous experience in Customer Service, Order Management, Sales Support, or a similar role.
• Experience working with ERP systems; Microsoft Dynamics experience is a strong advantage.
• Good knowledge of MS Office applications.
• Experience with CRM systems is considered a plus.
• Ability to work efficiently in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Customer-focused mindset and excellent communication skills.
• Ability to build positive relationships with both customers and internal stakeholders.

We Are Looking for Someone Who

• Enjoys working in an international environment.
• Is customer-oriented and committed to delivering excellent service.
• Can effectively prioritize tasks and manage multiple responsibilities.
• Demonstrates strong collaboration and communication skills.
• Builds trust and maintains professional relationships.
• Is results-driven and proactive in solving problems.

What We Offer

• Remote work model after completion of the initial 2–3 week on-site training in Gdańsk.
• An exciting opportunity to work closely with colleagues both locally and internationally in a global organization.
• Additional paid long holidays.
• Annual performance bonus.
• Private healthcare package fully funded by the company.
• Group insurance.
• Benefits cafeteria, including a co-financed Multisport card.
• Access to the Hempel Academy learning platform.
• Opportunity to work in a modern organization embracing new technologies, including Machine Learning and Generative AI.
• Strong development and career growth prospects in a multinational environment.

Interested?

Apply now and become part of a global team where customer focus, collaboration, and continuous development are key to success.