Customer Service Specialist – Financial Markets

Location: Kraków
We work: Hybrid (3 days from office per week)
Contract of employment: Full-time
Recruitment process: Online 
About your future employer:
Our client is an international, innovative organization operating in the financial services sector, focused on delivering world-class trading experiences. The company combines technology, data, and finance to continuously improve its products and customer journey. You will join a dynamic and forward-thinking environment that values curiosity, collaboration, and continuous improvement.

 

Customer Service Specialist – Financial Markets

 

We are looking for a Customer Service Specialist – Financial Markets to join a newly established UK Client Disputes team within our Customer Experience function.

 

Here are some of the things you can look forward to:

• Own client disputes from initial contact through to SRC resolution or timely escalation
• Investigate cases across trading, platform, payments, onboarding and servicing journeys
• Assess complaint validity and determine outcomes in line with FCA DISP requirements and SRC eligibility criteria
• Communicate clearly and professionally with clients via phone, email and digital channels
• Escalate complex, high-risk, vulnerable client or regulatory cases to the complaints function when required
• Identify recurring dispute themes and support root-cause analysis initiatives
• Maintain accurate case records and documentation in internal systems
• Collaborate cross-functionally with Compliance, Operations, Product, Marketing and Technology teams to resolve client issues efficiently

 

Requirements:

• Experience in frontline dispute resolution, customer service, or complaints handling within financial services, fintech or banking
• Strong written and verbal communication skills with the ability to explain complex issues clearly and fairly
• Excellent investigative skills and strong attention to detail
• Ability to manage sensitive or difficult client conversations with professionalism
• Strong organisational skills and ability to manage a high-volume caseload efficiently
• Experience working with CRM or case management systems

 

Our Client has a lot to offer:

• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas;
• Great atmosphere and comfortable working conditions;
• Stable job and cooperation with friendly and high qualified team;
• Hybrid model of work, flexible working hours;
• Workation - for 20 days, you can work from anywhere in the world;
• 3 additional days off for celebrate your birthday and voluntary work;
• Office located near city centre;
• Modern working environment (agile spaces, private quiet rooms and breakout areas);
• Competitive salary;
• Annual and performance-related bonuses;
• Private medical cover for you and your family;
• Multikafeteria system;
• Life insurance;
• Unlimited access to learning platform;
• High-standard IT equipment;
• Free parking;
• Annual parties  and other social events.

 

Recruitment proces:

• Short interview with Antal Consultant
• Teams meeting with Hiring Manager
• Employment