Customer Service Specialist with English

Location: Kraków
Work model: Hybrid (2–3 days per week from the office)
Employment type: Full-time employment contract
Position level: Mid
Start date: asap

 

Our Client is an international manufacturing company with a strong market position and global operations across Europe, Asia, and America. The company offers excellent opportunities for professional growth, participation in international projects, and a collaborative environment focused on developing new skills and competencies.

 

Due to a temporary increase in workload, we are looking for a Customer Service Specialist with English to support the team for 6–8 months.

There is a possibility of extending the cooperation and transitioning to a permanent role, depending on business needs and project results.

 

Customer Service Specialist with English

Key Responsibilities:

• Providing professional customer service and supporting customers throughout the order fulfilment process.
• Managing customer orders, including order entry, verification, updates, and monitoring order status.
• Handling customer inquiries, claims, and returns, ensuring timely resolution and accurate documentation.
• Maintaining accurate customer and order data in internal systems.
• Working with SAP to process and update customer orders and related information.
• Cooperating with customers and internal departments to ensure smooth order execution.
• Identifying and resolving operational issues while ensuring high service quality and compliance with company procedures.

Requirements:

• Minimum 1 year of experience in Customer Service, Order Management, Order Processing, or a similar role.
• Practical experience working with SAP.
• English language skills at a minimum B2 level, enabling effective communication in a business environment.
• Knowledge of German will be an advantage.
• Very good knowledge of MS Office, especially Excel.
• Strong attention to detail and accuracy when working with data.
• Good organizational skills and ability to manage multiple tasks simultaneously.
• Strong communication skills and a customer-oriented approach.
• Proactive attitude and ability to solve problems independently.

What We Offer:

• Stable employment based on a full-time employment contract.
• Comprehensive onboarding and training to prepare you for the role.
• Opportunity to gain experience in an international business environment.
• Cooperation with global teams and participation in interesting projects.
• Hybrid working model and flexible working hours.
• Private medical care.
• Life insurance.
• Multisport card.
• Friendly working atmosphere and regular team integration events.
• Modern and comfortable office located in Kraków.

Recruitment Process:

1. Short introductory call with an Antal Consultant.
2. Online interview with the Hiring Manager.
3. Final decision and employment offer.