Customer Service Team Leader
We are looking for an experienced Customer Service Team Lead to join a growing international business services organization supporting multiple European markets. In this role, you will lead a team of customer service professionals, drive operational excellence, and ensure a seamless order-to-cash experience for key customers across the region.
This is an excellent opportunity for a people-focused leader who combines strong operational expertise with a passion for process improvement and customer satisfaction.
Key Responsibilities
- Lead, coach, and develop a team of Customer Service Specialists
- Monitor team performance and drive continuous improvement initiatives
- Manage escalations and act as the primary point of contact for complex customer issues
- Ensure efficient execution of order management activities from order entry through invoicing
- Collaborate closely with Supply Chain, Logistics, Planning, Sales, and other business functions
- Analyze operational KPIs and implement corrective actions where needed
- Support process standardization and optimization projects
- Maintain high-quality customer service standards across multiple markets
- Monitor SAP master data accuracy and support operational excellence initiatives
- Participate in cross-functional meetings and contribute to business planning activities
- Foster a positive, collaborative, and customer-centric team culture
What We're Looking For
- Minimum 8 years of experience in Customer Service, Order Management, or Supply Chain Customer Operations
- At least 5 years of people leadership experience
- Fluent English
- Hands-on experience working with SAP in a complex international environment
- Strong stakeholder management and communication skills
- Experience in manufacturing, FMCG, or B2B operations will be a strong advantage
- Proven ability to manage priorities in a dynamic environment
- Analytical mindset with a strong focus on continuous improvement
- Advanced knowledge of Excel and Microsoft Office tools
What You Can Expect
- Opportunity to lead an experienced international team
- Exposure to regional and global stakeholders
- A dynamic and collaborative work environment
- Participation in transformation and process improvement projects
- Attractive benefits package
- Hybrid working model and modern office environment
Have questions about this offer?
Regional Manager, SSC/BPO
At Antal, we have been involved in recruitment for over 30 years. Thanks to operating in 10 specialized divisions, we have excellent knowledge of current industry trends. We precisely define the position specification, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competencies fit the requirements of a given advertisement, but above all a position that meets the candidate's expectations. Employment agency registration number: 496.
Ilona Wróbel
Regional Manager, SSC/BPO
